PAYMENT WITH CREDIT CARD
When making a purchase, the customer puts his credit card details in the protected bank system of Banca Sella. ELEONORABONUCCI.COM accepts payments with the following credit cards: VISA , MASTERCARD, AMERICAN EXPRESS.
Buying on ELEONORABONUCCI.COM , the credit card number, the expiring date and all the personal data are managed exclusively by the banking encrypted protocol of Banca Sella.
The customer service of ELEONORABONUCCI.COM IS NOT ALLOWED TO ASK OR TO ACCEPT CREDIT CARD NUMBERS or its expiring date.
As all the transactions are processed by Banca Sella, the customers are guaranteed with the greatest security.
ELEONORABONUCCI.COM recommends its customers to join the VERIFIED BY VISA or MASTERCARD SECURCODE services, asking the PIN CODE which allows them to make their purchase without any risk.
ELEONORABONUCCI.COM reserves the right to ask Banca Sella to verify the authenticity of the owner of the credit card. This means that Banca Sella have to contact the issuing bank of the credit card and wait for the answer. This may cause a delay in the shipment because this procedure takes about 5 working days.
In order to make these checks faster, ELEONORABONUCCI.COM may ask the customer, when he makes his first purchase on our website, to send us the copy of the credit card covering the numbers.
This copy will be sent to Banca Sella which will verified the authenticity of the credit card, giving us an immediate answer.
Please note that the merchandise will be shipped only to the address registered with the credit card, therefore please do not ask shipment to a different address.
When making a purchase, the transaction remains in stand-by in Banca Sella system.
The charge of the amount is completed only when ELEONORABONUCCI.COM accepts and moves the payment. The charge is carried out at the moment of the shipment and not at the moment of the order.
When the item is not available and the customer doesn’t want anything else, or when we do not receive the necessary evidences of the authenticity, the payment is cancelled.
When placing a pre-order, the credit card is debited at the moment of the order placement and not at the date of the shipment.
If the merchandise bought from the customer in pre-order is not delivered from the firm, ELEONORABONUCCI.COM will refund the customer or givehim a credit in the store according to his whishes.
PAYMENT WITH BANK TRANSFER
ELEONORABONUCCI.COM accepts payments made by bank transfer.
In order to pay by bank transfer the customer has to select this payment method when he is in the shopping bag section. After this the customer will be provided with all the necessary information.
As reason for payment have to be written NAME, SURNAME and ORDER CODE.
In order to confirm the purchase we need the customer to send us the copy of the bank transfer by mail or by fax within 48 hours
The items can be reserved only after receiving the copy of the bank transfer.
Please note that the bank transfer usually takes 3/5 working days to be credited on the current account of the beneficiary.
If after 8/10 days from the order we still do not receive the payment, the order is cancelled.
Before making the payment, we suggest contacting the customer service to have the confirmation that the items are available.
PAYMENT WITH PAYPAL
ELEONORABONUCCI.COM accepts payments made by VERIFIED PAYPAL ACCOUNTS.
The items purchased will be shipped only and exclusively to the ADDRESS ON PAYPAL ACCOUNT.
The customers are kindly asked not to require the shipment to a different address.
Payments made by NON VERIFIED PAYPAL ACCOUNTS won't accepted and will be immidiately refunded.
ELEONORABONUCCI.COM reserves the right not to accept payments which are made with NON VERIFIED PAYPAL ACCOUNTS.